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Privacy Policy

Effective date: September 1, 2026

Buzzly Inc. ("us", "we", or "our") operates the buzzly.co website, the Buzzly mobile apps, and the Buzzly service (together, the "Service").

This page explains what information we collect, why we collect it, and the choices you have. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information as described in this policy. Unless otherwise defined here, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://buzzly.co/terms.

Information Collection And Use

We collect several different types of information to provide and improve the Service.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personal Data may include, but is not limited to:

  • Email address
  • First and last name
  • Phone number(s)
  • Address, state, province, zip/postal code, city
  • Cookies and Usage Data

Call and Messaging Data

Buzzly works by handling calls from your building's buzzer. To do that, we collect and process data about those calls and related messages, including:

  • The phone number of your buzzer and of callers who reach your Buzzly Number
  • Call metadata such as the time, duration, and outcome of each call
  • The content of text messages sent to or received on your Buzzly Number

We do not record or store call audio. When a call is connected through the Service, the audio passes through our telephony providers in real time to connect you with your caller, the same way it would on any phone call. We do not listen to, record, or keep it.

Some of this data relates to people who are not Buzzly customers, such as a visitor who presses your buzzer or a caller who dials your Buzzly Number. We process that data only to provide the Service to you, such as connecting the call, applying your entry preferences, and showing you your call history.

Usage Data

We may also collect information about how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your device's Internet Protocol address (IP address), browser or app type and version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, push notification tokens, and other diagnostic data.

Cookies

We use cookies and similar technologies on our Service in order to hold certain information. This includes cookies set by our analytics and advertising providers.

Cookies are files with a small amount of data which are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of the Service will not work.

Use of Data

Buzzly Inc. uses the collected data for various purposes:

  • To provide and maintain the Service, including answering, forwarding, and logging buzzer calls according to your preferences
  • To notify you about matters relating to the Service
  • To allow you to participate in interactive features of our Service
  • To provide customer support
  • To send you news and offers about the Service, which you can opt out of at any time
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service and detect, prevent, and address technical or security issues

Transfer Of Data

Your information, including Personal Data, may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We are based in Canada, and our service providers store and process data in Canada, the United States, and other countries. If you provide information to us, you consent to that transfer and processing.

Buzzly Inc. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Buzzly Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of Buzzly Inc.
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

Business Transfers

If Buzzly Inc. is involved in a merger, acquisition, or sale of assets, your Personal Data may be transferred as part of that transaction. This Privacy Policy will continue to apply to your Personal Data after any such transfer.

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Your data is stored behind secured networks only accessible to a limited number of individuals bound by confidentiality requirements, and data in transit is encrypted within the systems we control. Calls and text messages also travel over the telephone network, which is operated by carriers and outside our control. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We employ third party companies and individuals to help us deliver the Service ("Service Providers"). These providers have access to your Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose. The categories of Service Providers we use include:

  • Telephony and messaging providers that carry the calls and text messages handled by the Service
  • Payment processing
  • Cloud hosting, storage, and content delivery
  • Email and push notification delivery
  • Customer support tools
  • Error monitoring and logging
  • Analytics and advertising measurement

Stripe

All of our payment processing is handled by Stripe. Your payment information is transmitted directly to Stripe for this purpose. We do not process or save credit card information on our servers. You can read Stripe's privacy policy at https://stripe.com/privacy.

AI Tools

We use AI tools, including services from third-party AI providers, to help us operate, maintain, and support the Service. For example, AI systems may help us answer support requests or diagnose technical problems, and in doing so may process Personal Data such as your account details, support conversations, and call history. These providers process data only on our behalf, under terms that restrict how they may use it, including restrictions on the use of your data to train AI models.

Analytics and Advertising

We use third-party Service Providers to monitor and analyze the use of our Service and to measure the performance of our advertising.

Google Analytics and Google Ads

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. We also use Google Ads conversion tracking to measure whether our advertising leads people to the Service. Google uses the data collected for these purposes, and this data may be shared with other Google services.

You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

Data Retention

We keep your Personal Data for as long as you have an account with us and as needed to provide the Service, such as showing you your call history. After your account is closed, we may retain some data for legitimate business purposes, such as billing records, resolving disputes, and meeting legal obligations.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data without your consent, please contact us. If we become aware that we have collected Personal Data from children without parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at help@buzzly.co.